Refund policy
We have a 14-day return policy, which means that you have 14 days from the date you received the item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.
If you want to request a return, you can contact us at info@lilofant.se Please note that returns must be sent to the following address:
Lilofant Design
Hallebergsvägen 23B
468 32 Vargön
SWEDEN
You as the customer pay the shipping back to me yourself. It may NOT be sent cash on delivery. I will NOT redeem those packages. Items sent back to us without a return request first being requested will not be accepted.
If you have any questions about returns, you can always contact us at info@lilofant.se
Damage and problems
Check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.
We will replace a product that we have determined to be incorrectly shipped or damaged. In the event of a valid return, we will pay the return shipping. However, if you have ordered more items than you returned, we will not refund the full shipping cost. For incorrectly returned items, no compensation will be paid for either the item or the return costs, nor will the customer receive the item back without paying new shipping costs. In the event of any dispute, ARN's recommendations will be followed.
Exceptions/items without returns
Certain types of items may not be returned such as customized products (for example, special orders or personalized items) and self-care products (for example, beauty products). Contact us if you have questions about or problems with a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.
14-day cancellation period in the EU
If merchandise is delivered within the EU, you have the right to cancel or return your order within 14 days, without giving any specific reason. As above, the item must be in the same condition as you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.
We have a 30-day return policy, which means that you have 30 days to request a return from the date you received the item.
To be eligible for a return, the item must be in the same condition as you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.
If you want to request a return, you can contact us at info@lilofant.se. Please note that returns must be sent to the following address:
Lilofant Design
Hallebergsvägen 23B
468 32 Vargön
SWEDEN
If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.
If you have any questions about returns, you can always contact us at info@lilofant.se
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.
Exceptions/items without returns
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or problems with a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.
14-day withdrawal period in the EU
If merchandise is delivered within the EU, you have the right to cancel or return your order within 14 days, without giving any specific reason. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you when we have received and checked the return, and whether or not the refund is approved. If the refund is approved, it will automatically be made to the original payment method within 10 working days. Please note that it may take a while for the bank or credit card company to process the return so that it appears on your account.
If it has been more than 15 working days since we approved your return, please contact us at info@lilofant.se.